Privacy Policy

1. Who we are

We are Habello Ltd, a UK-based property services company that helps homeowners explore their options for selling their property.

• Company name: Habello Ltd
• Address: Unit 4, Aurora, 121A North Road, Poole, BH14 0FE
• Contact email: contact@habello.com
  

2. What personal data we collect

When you submit your details through our website, we collect the following information:

• Name
• Email address
• Phone number
• Property address

We do not collect or store sensitive personal data (special category data) via our contact forms.

3. How we collect your data

We collect data directly from you when you:

• Submit a form requesting a cash offer for your property
• Contact us via our website or email

We may also collect limited technical and analytical data through cookies (see section 7).

4. How we use your data

We use your personal data to:

• Respond to your enquiry
• Provide a cash offer on your property
• Share your details with one of our trusted agents who may contact you to discuss your property and provide a valuation
• Analyse website performance and user behaviour using analytics tools
• Improve our services and marketing efforts

We may contact you directly, or your enquiry may be followed up by one of our trusted agents acting on our behalf.

5. Sharing your data

We may share your information with one of our trusted UK-based agents for the purpose of generating a property valuation and following up on your request. These agents are independent data controllers and may contact you directly.

We will never sell your data to third parties.

6. Legal basis for processing

We process your personal data under the following legal bases:

• Consent: When you submit your details via our form, you provide consent for us to use and share your data for the purposes stated above.
• Legitimate interests: We may process certain technical and usage data to monitor and improve the functionality of our website.
  
  

You can withdraw your consent at any time by contacting us at contact@habello.com.

7. Cookies and tracking tools

Our website uses cookies to improve user experience and gather analytics data. This includes:

• Google Analytics
• Google Tag Manager
• Google Search Console
• Google Ads
• Bing Webmaster Tools
• Meta (Facebook) Pixel

We will use a cookie consent tool (CookieHub) to allow you to manage your preferences when visiting our website. For more details, please see our Cookie Policy.

8. Your data rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Request that we delete your data
• Withdraw your consent at any time
• Object to processing in certain circumstances

To exercise any of these rights, please contact us at contact@habello.com.

9. Data storage and security

We take appropriate technical and organisational measures to protect your personal data. We host our website using Webflow, and all form data is transmitted securely using encryption.

10. Contact us

If you have any questions or concerns about how your data is handled, please contact:

Habello Ltd
Unit 4, Aurora, 121A North Road, Poole, BH14 0FE
Email: contact@habello.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has not been handled correctly.